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Day One of the new American Airlines

Congratulations to the people of US Airways, American Airlines, and all who worked to build this new company, which came into existence a few hours ago: American Airlines Group.

Whether you supported this merger, were neutral, were ambivalent, or hated the idea, it’s now a done deal. One company. Let’s hope it succeeds, because there are real men and women working at it, and at its vendors, suppliers, agents, affiliates, whose income and households depend on their employment. There are shareholders of the new American Airlines stock, including retirement funds, and of both airlines’ debt instruments, again including retirement funds. So whether it’s bigger than you wanted, whether you love’em or hate’em, there are real people’s lives at play here. Both AA and US (the airlines of the new company) have made a lot of improvements recently, so I’m hopeful for them. I also have some friends who work for them, and that’s my “skin in the game” right there – I want my friends to continue to have jobs!

Now some important questions, and what’s known of the answers, and advice. I’m going to skip most of the common stuff, because you’re better off clicking the picture above, which will take you to the American Airlines website aa.com’s special merger info page, www.aa.com/arriving. Or to the USAirways.com version of the merger info page.

That’s your first lesson, right there. US Airways and American Airlines are still two entirely separate airlines. They have two entirely separate websites. Right now, they have absolutely nothing in common, except that as of early this morning, Dec. 9, 2013, they are now both owned by the same company. You buy US Airways tickets at usairways.com. You buy American Airlines tickets at aa.com. You check in, whether online or at the airport, at the appropriate American or US Airways location. Nobody from American Airlines (the airline itself) can yet help you with anything to do with a US Airways flight, ticket, reservation, frequent flyer account, payment issue, nor anything else. Nobody from US Airways can yet help you with anything to do with American. It will be that way for months. On some issues, possibly for a few years.

In other words, as a traveler about to head out on a business trip, or for holiday season vacations and family visits, absolutely nothing has changed. Continue reading »

First thoughts on the just-approved AA-US Merger

Not sure I like this. In fact, as a relatively experienced air traveler, pretty sure I don’t.

Need some background on the approval today? Try this NBC News story on the Justice Department coming to terms with American and US Airways.

US and AA planes showing their tailfin livery

US Airways and American Airlines planes. Click the image for the official “New American is Arriving” website.

I’m torn in a few directions on it. Continue reading »

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